Administrator platform overview

Administrators configure and govern MeridiaCare AI across one or many campuses. This overview connects the major admin surfaces and points to detailed setup guides.

Admin home

Admin (`/admin`) is the control center for platform configuration:

Campus structure and assignments
User and role management
System settings and integrations
Enterprise features (contracts, SLA, SOC 2 roadmap)

Multi-campus operations

Use the campus selector to switch context. Most admin screens operate on the active campus only.

Corporate and portfolio users with multi-campus access can:

View cross-campus dashboards
Clone configuration between campuses
Manage organization-wide provider types and GL codes

See Implementation & campus setup for the recommended rollout workflow.

User access and roles

Admin → Users manages staff accounts:

| Persona | Typical access | |---------|----------------| | Caregiver | Today, residents, eMAR | | Nurse | Dashboard, clinical, medications | | Billing | Billing module, configuration | | Admin | Full platform configuration | | Corporate | Multi-campus dashboards and enterprise |

Assign users to specific campuses to enforce minimum necessary access.

Enterprise features

For multi-org SaaS and enterprise contracts, open Admin → System → Enterprise (`/admin/system/enterprise`):

Tenant isolation — verify row-level organization scoping
Contracts & SLA — uptime targets and support response SLAs
Dedicated infrastructure — deployment model (shared, dedicated, VPC)
SOC 2 roadmap — control implementation progress

Public status is available at status.meridiacareai.com (maps to `/status` on the marketing site).

Integrations

Key integration surfaces:

Public API — keys and webhooks for custom integrations
QuickBooks Online — accounting sync
Pharmacy interfaces — eMAR order flow
Family portal — resident family access

Configure integrations per organization policy; test in a sandbox campus before production.

Security and compliance

Role-based permissions on every API route
PHI access audit logging
Encryption in transit (TLS) — at-rest encryption per hosting policy
HIPAA-aligned operational controls (see security documentation)

Run periodic access reviews and remove inactive accounts.

Platform health

Monitor operational status:

Status page — API, staff app, database, family portal, integrations
Enterprise SLA snapshots for contracted uptime

Report incidents through your account manager or support channel.

Documentation map

| Guide | Audience | |-------|----------| | Implementation & campus setup | New campus rollout | | Billing setup | Billing configuration | | Report catalog | All report users | | Caregiver getting started | Direct care staff | | Nurse clinical workflows | Clinical leaders | | Billing operations | Billing staff |

Browse all articles by role from the Documentation hub.

Getting support

Visit Support on the marketing site for contact details, or reach your named account manager if you are on an enterprise contract.