Information we collect
Website visitors: contact details you submit (demo requests, support inquiries), technical logs (IP address, browser type), and analytics cookies if enabled.
Platform users: account credentials, profile information, and clinical/operational data entered by your organization as part of using the service — governed by your agreement and applicable law including HIPAA where applicable.
How we use information
To respond to demo and sales inquiries, provide customer support, operate and improve our services, secure our systems, and comply with legal obligations.
We do not sell personal information.
Sharing
We share data with subprocessors that help us host and operate the platform (cloud infrastructure, email delivery) under contractual safeguards.
We may disclose information when required by law or to protect rights, safety, and security.
Retention & security
We retain information as long as needed to provide services and meet legal requirements. Customer clinical data retention follows your organization's agreement.
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data.
Your rights
Depending on your location, you may have rights to access, correct, or delete certain personal information. Contact us using the details below.
Platform users should direct clinical record requests to their care provider organization.
Contact
Privacy inquiries: use the contact information on our Support page or email the address listed in BRAND_AND_CONTACTS.md when configured.